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FAQ's

How do I start shopping on Tisora Designs?

- To make a purchase, you can add products to your basket and click on ‘check-out’ when you are finished. Doing so will guide you to the ‘sign-in’ or registration page.

- As a registered user, you can simply enter your username and proceed towards check-out.

- As an unregistered user, you can create a new account or log-in using your facebook account. Our system will gather the available information from your facebook account and proceed towards checkout. Please note: Facebook does not share address and contact info. You will be asked for these upon check-out.

How do I modify my personal details in my account?

You can do so my first signing into your account and then clicking on ‘My Account’ on the top right corner of your screen. This will display your account details, which can be modified and/or updated.

How do I know the products that are in my Shopping Cart?

To view/edit the items that are in your shopping cart, click on the cart icon on the top right corner of your screen.

 

PAYMENT OPTIONS:

What are the payment options available at Tisora Designs?

The payment options we support are:

- Cash On Delivery

- Credit card – Visa, MasterCard

- Debit card – Visa, MasterCard, Maestro

Online payments are processed through the payment gateway, which provides a secure encrypted connection for all credit card and debit card transactions.

Do you provide Cash On Delivery (COD) payment option? How can I buy using the COD option?

Yes, Tisora Designs offers an option to pay Cash on Delivery for your orders. You can simply do so, by selecting the Cash On Delivery (COD) option on the check-out page. You will receive a confirmation email of your order, with the payment pending on delivery. Our delivery company will collect the payment from you on delivery of the package at your desired shipping address. Unfortunately, we do not provide the COD facility to all areas in India just yet.

What are the Terms & Conditions for Cash On Delivery (COD) payment?

COD is available for all orders however, for orders, a flat fee of of Rs.100 will be applied.

Your delivery address should be under serviceable network of our courier partner. Please enter the correct pin code to ensure delivery. Please pay in cash only and do not offer cheque or DD to the courier staff. Please do not pay for any additional charges, i.e. octroi, handling etc. to courier staff. Your invoice amount is inclusive of all charges.

 What should I do if my payment fails?

In case of successful payment, you will receive an email confirmation from Tisora Designs.

In case of payment failure, please ensure the following information has been entered correctly:

- Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)

- Your internet connection is not disrupted in the process

If your account has been debited after a payment failure, you can contact us on our help-line +91 9833693633 (between 10am - 6pm, Monday -Saturday) or send us an email at tisoradesigns@gmail.com with the details and we would be glad to help you.

The transaction will be confirmed with our bank and the necessary procedure to refund the money will be undertaken at the earliest. Approximate time for receiving a refund is 7-8 days.

How do I redeem a discount coupon?

You can redeem a discount/promotion coupon when you place an order with the following steps:

- Select products and quantities that you wish to purchase and proceed towards the check-out page.

- Before confirming your order, you will notice a ‘discount code’ option at the bottom of your screen.

- You can enter the code in the box and click on update.

- Our system will automatically recognize the valid code and apply the discount to your purchase.

- You can then proceed towards payment options on your new discounted price.

 

SHIPPING & DELIVERY

We at Tisora Designs, strive to deliver all packages to our clients in the best condition and in the minimum possible time. We provide free shipping for all order above Rs. 1,000. For orders under Rs. 1,000, a shipping charge of Rs.50 is applicable for delivery anywhere within India.

Our products being personalized, it does take a while. However, we strive to deliver all products within 7 working days. However, in situations beyond Tisora Designs’s control there may be circumstances, which cause a delay. In such cases, Tisora Designs will ensure delivery in the earliest possible timeframe.

How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?

If you want to know whether your area is serviceable or not, you can call us at 9833693633 (between 10am - 6pm, Monday - Saturday) or email us at tisoradesigns@gmail.com and provide your PIN code. We will inform you as soon as possible about the availability of COD option in this area.

Out of Service Locations

Though our delivery agents try to cover most of India, some locations may yet be out of reach for them. There are also instances that the cash on delivery option may not be available in your pin code. In such cases, we try to use another service but, unfortunately, can not confirm delivery time. However, we assure you we will try our best to reach your purchase well in time. Multiple modes may also be used to deliver packages to such locations. If the shipment is unable to be sent out to you, we will give you a complete refund of your amount.

 

INTERNATIONAL ORDERS:

 We currently provide shipping only within India. However, if you would like to place an order outside of India, please click on the international shipping option on our website or you can send us an email at info with the products and quantities that you would like and we would be glad to provide you with the shipping charges and details for the same. After which you can confirm your order and make the payment via money transfer.

 

RETURN POLICY:

All items purchased cannot be returned once delivered, unless the product is faulty or defective. If you are facing any such issues you can call us at 9833693633 (between 10am - 6pm, Monday - Saturday) or email us at tisoradesigns@gmail.com and we will call you back as soon as possible to process an exchange or return.

 

FEEDBACK & REVIEWS:

How can I share or view feedback on a product?

We would be happy to hear from you at tisoradesigns@gmail.com 

 

CORPORATE OR BULK ORDERS

Can I place a corporate or bulk order through Tisora Designs?

Please send us an email at tisoradesigns@gmail.com  of the products & approximate quantities you would like to enquire about and we will get back to you with prices and availability at the earliest possible.

 

About us

Established in 2014, Tisora Designs is one of the leading bespoke accessory brand based in the heart of Mumbai. We Design, Create & Personalize products to suit your style. From travel accessories to hand bags: personalise it with an extension of your personality. Take a pick from an array of products, add some color, some bling, get your name on it and stand out!

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